Note: Click on each topic to read info System Requirements
Getting into the game
You will need to install the East Asian Language pack that is on your original Windows disc.
Note: Having the East Asian Language pack installed or language support for Chinese text otherwise installed on your computer will help with patching and installation issues as many of the game files are in Chinese and your computer may not read them properly.
Outlined below is a step-by-step guide to installing it in your computer (for Windows XP - Vista users might have to undergo different steps, but they should still be similar). Try it and see if it works for you: If you are using Windows 98, 2000 or ME, follow this link for instructions: http://newton.uor.edu/Departments&Programs/AsianStudiesDept/Language/index.html If this doesn't solve your problem, please send us a DXDiag log .text file for your system. To do this, go to Start, click on run (if using Windows XP; in Vista, click in the search bar), then type in dxdiag and press Enter. Click on Save All Information, then attach the text file to your email ticket. Our Support ticketing page is here: http://support.perfectworld.com/ticketing You can also try running the game in Windowed Mode from the in-game Settings and see if that helps you. Make sure that you download the correct Ether Saga Online (ESO) game client and/or manual patches at http://eso.perfectworld.com/download Note: If the wrong game client is downloaded and/or installed from a different country or region ,it will not work properly and you will not be able to play ESO. Please only download from the sources provided on our website. When installing the game and when observing file names, logos, and websites you visit, make sure that you see the name "Ether Saga Online" and "Perfect World Entertainment". Please see the ESO Installation Guide available at: http://eso.perfectworld.com/download/installation for more information about downloading, installing, and patching/updating Ether Saga Online. After you have downloaded and installed the game, you will have to patch the game up to the latest version on your computer, in order to play the current version of the game on the Internet. Please see the ESO Installation Guide available at: http://eso.perfectworld.com/download/installation for more information about downloading, installing, and patching/updating Ether Saga Online. You can also check out our Tech Support Forum and Stickied threads to help you solve your issues with help from our community. When starting the game, look on the right hand side of the Launcher menu below the Game Start and server choice list, to see what the latest game version is on your computer.  To see what the current version of the game is on the game servers (and to see if you need to patch), check on the website in the news section here: http://eso.perfectworld.com/news/home/patch You can also check on the latest version in the Tech Support Zone on our forums here: http://eso-forum.perfectworld.com/showthread.php?t=10091 The following regions CAN NOT play Ether Saga Online: China, Hong Kong, Macau, Malaysia, North Korea, Philippines, Taiwan, Turkey, Vietnam. All other IP addresses from anywhere else in the world are not blocked by Perfect World Entertainment. If you are having trouble viewing certain parts of the website, make sure you have the latest version of Flash installed. You can get the latest version of flash at: http://www.adobe.com/products/flashplayer/ Once you download it, run it and make sure all of your web browser windows are closed. After Flash is installed, start up your browser and see how the www.perfectworld.com website shows up for you then. If it still doesn't show up well for you, try re-booting your PC then starting your web browser. Currently, we only support Firefox and Internet Explorer, although any web browser (like Opera, Chrome, Safari) that supports the latest version of Flash, and uses it properly, should display it correctly. Web Browsers Links: • Firefox: http://www.mozilla.com/en-US/firefox/ • Internet Explorer: http://www.microsoft.com/windows/downloads/ie/getitnow.mspx Make sure that you have cookies enabled if you are having issues when viewing the forums. With the Firefox browser it is under Tools > Options > Privacy. For Internet Explorer, go to Tools > Internet Options > Privacy. A setting of "Medium" should be sufficient. Please be sure to select either the East Coast or West Coast from the game server selection list before clicking Game Start. The selected server group name will appear with a slightly grey highlighted background.  Yes you can, we have a uTorrent PDF guide here: http://eso.perfectworld.com/media/ESO_download_with_utorrent_guide.pdf You might need Adobe Acrobat Reader or Sumatra PDF to open and read the guide. Acrobat Reader is available here: http://get.adobe.com/reader/ Sumatra PDF is available here: http://blog.kowalczyk.info/software/sumatrapdf/index.html The Sumatra PDF reader has a smaller memory footprint, and is better for older systems. The Adobe one obviously has more functionality. Just follow the directions in the guide to help you install uTorrent to download ESO via our Bitorrent link. Networking Information
Here are some links to help you learn and understand. How Does the Internet Work? http://www.theshulers.com/whitepapers/internet_whitepaper/index.html How Internet Infrastructure Works http://www.howstuffworks.com/internet-infrastructure.htm How Firewalls Work http://www.howstuffworks.com/firewall.htm Wireless Local Area Networks (LANS) http://www.pc.ibm.com/ww/healthycomputing/lan.html Multiplayer video games If you are having difficulty connecting to our game servers, logging in to our website, or patching up to the latest version, please see the info below to help you figure out if it is a networking issue.. Networking - Router Settings & IP Addresses Router Settings Your router should have port 29000 (twenty-nine thousand) open for ESO and for the ESO patcher. Your router's manufacturer's website should have the instructions on how to do this. Note: Forwarding ports could reduce the security of the computers on your network. Please contact your network administrator or a qualified network technician for further information. Third-party assistance on configuring popular routers can be found at http://www.portforward.com/ (Note: Not affiliated nor supported by Perfect World Entertainment). Most router manufacturers also offer guides and additional information on their websites, in the included documentation, or on the installation CD that came with the router. Note: On most routers, the brand and model number is on or near, the serial number shown on the bottom of the device. You may also need to make changes to the software for your router, antivirus software, security software, and/or firewall software in order to allow for your computer to communicate and send data back and forth to the IP addresses for the ESO game servers and patch servers listed below. If you are located at a university, military installation, hotel or other similar location and are having trouble accessing the Internet, contact the IT or System Administrators for that network. Some universities block Internet traffic and/or restrict it. Ask them to prioritize the traffic for your Internet connection and give them the IP addresses listed below and port 29000. Please read the documentation or help files that accompany your antivirus/security/firewall software. You can also research the software developers' websites that made your software and check to see if they have guides and information about how to change the settings in your software. Please see the following list of IP addresses to help you setup exceptions for them in your security and network hardware/software settings. Website Game Servers Patch Server Here is a suggestion a user has sent to us for a solution that worked for him using Windows XP. Maybe it could help you. Problem statement: When a client is connected to the internet via a LAN proxy, WinXP's firewall does not redirect all port requests. Situation:Individuals connected to the internet via a LAN proxy, and making use of only WinXP's firewall will be able to download, patch, and start the ElementClient, but will be unable to login or play the game. Solution: Individuals may choose to use a dial-up solution (for which WinXP redirects all ports correctly). If, however, individuals wish to use a LAN proxy they will need to install a firewall and/or proxy solution. This will catch all port connections and channel it through to the proxy server. Recommendation: I have used ProxyFirewall (from http://uniqueinternetservices.com) successfully to login and commence play on ESO's servers without any problems. End of user suggestion Bypassing Your Router In some circumstances, you may have to bypass your router, and directly connect your computer to the cable or DSL modem. Before doing so, make sure that you have installed and run antivirus/security software on your computer. You will need an Ethernet cable (in the US, called the Category 5e networking cable) to connect your computer to the cable or DSL modem. The cable you might need (depending on your network setup) will have a male plug on both ends. One end will plug into your Ethernet/Internet/WAN (or similar) port on your computer and the other end will plug into the Internet/RESNET/WAN (or similar) port on your cable or DSL modem. Note: Please read the documentation or help files that accompany your antivirus, security, or firewall software. Additional Networking Help If you need more information about setting up your network connections, please visit the following sites: Windows XP: http://www.microsoft.com/windowsxp/using/networking/setup/default.mspx Windows Vista: http://windowshelp.microsoft.com/Windows/en-us/networking.mspx Note: If you do change your network settings, please remember to reset and/or power down/up your modem before the changes will take effect. Other Technical Issues
Please check that you downloaded the game from one of the links listed here (and no where else): http://eso.perfectworld.com/download Read the installation guide here: http://eso.perfectworld.com/download/installation Or visit our forum thread here: http://eso-forum.perfectworld.com/showthread.php?t=10091 Manual patches can be found on the download and forums pages mentioned above. Double check that you are logging in to the correct server that you have made characters on. Check to see that you have the correct capitalization (upper/lower case) and characters when logging in. Note: You and your friends must be on the same server to send items to each other and see each other on your in-game Friend's List. You can not move characters from one server to another. Start the game, select Verify, click on Yes, and let the game verify that your game client's files, and the latest version of the server side game files are accurate. This will take some time, about 5 to 10 minutes or so. Please be patient. After this process is done, try to get into the game again and see if the same issue(s) occur. If this does not help, you may need to uninstall, and then re-install and freshly patch the game if your install or patch got corrupted while downloading. Note: Running Verify can fix a variety of issues if you have had corrupted files from your download, installation, If you are experiencing some difficulties running the game using Vista, there are some things you can try. If running Vista 64bit, try installing the game in the Program Files (x86) directory to run it in 32-bit mode. Please note that you may encounter some driver incompatibility issues with some versions of 64bit Windows. Please research the manufacturer's websites for your specific hardware to get updated drivers. Try running the game as Administrator and/or changing Compatibility Mode. To run an application as an Administrator, you can right click on the game's shortcut and click Properties. If Run as an Administrator pops up in the first menu after you right click, use that. To change the Compatibility mode, go to the Properties of your game, than go to the Compatibility tab and select Windows XP Service Pack 2 or 3 from the list. If you want to be exact with the whole Run as an Administrator process, run the game on the account of your computer that has the account set as Administrator. Another solution is to disable User Account Control: You can re-enable UAC by selecting the Enable UAC line and then clicking on the Launch button. Note: that you can re-enable UAC by selecting the Enable UAC line and then clicking on the Launch button. This could be the result of not having the drivers for your video card/chipset updated. Listed below are some websites where you can get the latest drivers to update your video card. Please note, that if you are using a budget desktop computer, or a laptop, you most likely will need to go to the manufacturer's support website and get the graphic/video/display drivers from them specifically for your system. Microsoft Direct X: http://www.microsoft.com/downloads/details.aspx?familyid=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us ATI: http://ati.amd.com/support/driver.html Omega Drivers (only for people who are comfortable with using modified drivers): http://www.omegadrivers.net/omega_drivers.php If you are using one, you may have to change the Affinity settings for the processor to run the game better. To do this, start the game and then press Ctrl + Alt + Del to bring up the Task Manager. In the processes tab, find elementclient.exe. Right-click on it and choose Set Affinity. Untick/uncheck all but one of the CPUs to run the game, then select OK. AMD Resources for Optimizing your multi-core CPUs: Go to the UI tab of your in-game System > Options menu and click on the Interface Tab. Then change the options to your preference. Or, if you installed ESO in the default directory on your computer, you can go here: Then restart the game. That will reset your graphic game settings to the default settings when you first installed the game. At the login screen after you startup the game, on the menu where you enter your user name and password is a check box and the words Force Log. Selecting (by clicking on the box) Force Log will boot your account off of the server if you got disconnected while logged in, or encountered other issues where you get a message saying you are already logged in. While this does happen on occasion, ways that you can get unstuck are to: If you have an AZERTY keyboard setup, you can make use of the language option on your computer to change this option. Directions may be different for Vista. These are the Windows XP directions. You might have to restart your system. Please see these links to get you started: How to use Vista: http://www.microsoft.com/windows/guides/default.aspx How to use XP: http://windowshelp.microsoft.com/Windows/en-US/usingwindowsxp.mspx How to use PCs in general: http://www.pc.com/ Why yes, yes there are. Here are some to help you get started: PC Pitstop: http://www.pcpitstop.com/ Google Pack (choose what you need): http://pack.google.com/intl/en/pack_installer.html AVG Antivirus: http://free.avg.com/ Avast Antivirus: http://www.avast.com/eng/avast_4_home.html AntiVir Antivirus: http://www.free-av.com/en/download/index.html Kaspersky Security: http://www.kaspersky.com/ 20 Minute Guide to PC Security: http://www.itsecurity.com/features/20-minute-guide-pc-security-021307/ More Computer Maintenance: http://www.build-your-own-cheap-computer.com/computer-maintenance.html |
